• 2017 turnover EUR 579m
  • No. of employees ~ 28,000
  • Acquisition date March 2015

Transcom

Transcom is a global customer service provider, delivering its services across 20 countries, in 33 languages, to 1.5 million customers daily, for a wide range of clients in for example the telecom, banking, retail and technology sectors.

Why we believe in Transcom:

  • The outsourced customer experience industry has sound non-cyclical fundamentals, growing at 4-5% p.a. driven by the increased importance for our clients of excellent customer service to their long term growth
  • Opportunity to enhance efficiency and productivity to lift profitability and competitiveness
  • Fragmented market with significant consolidation potential through add-on acquisitions

Team

  • Michael Weinreich CEO

Investment Advisory Team

  • Klas Johansson BoD
  • Harald Mix
  • Mattias Holmström BoD
  • Karl Svenningsson
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