Services /
Transcom

2019 turnover

EUR 560m

No. of employees

~ 28 000

Acquisition date

March 2015

Fund

Fund IV

Transcom is a global customer service provider, delivering its services across 20 countries, in 33 languages, to 1.5 million customers daily, for a wide range of clients in for example the telecom, banking, retail and technology sectors.

Why we believe in Transcom:

  • The outsourced customer experience industry has sound non-cyclical fundamentals, growing at 4-5% p.a. driven by the increased importance for our clients of excellent customer service to their long term growth
  • Opportunity to enhance efficiency and productivity to lift profitability and competitiveness
  • Fragmented market with significant consolidation potential through add-on acquisitions

Team

Jonas Dahlberg

CEO

Investment Advisory Team

Klas Johansson

BoD

Mattias Holmström

BoD

Sabrina Castenfelt