Business Services & Wholesale /

2020 turnover

EUR 575M

No. of employees

~ 24,210

Acquisition date

March 2015


Fund IV

Transcom is a global customer service provider, delivering its services across 20 countries, in 33 languages, to 1.5 million customers daily, for a wide range of clients in for example the telecom, banking, retail and technology sectors.

Why we believe in Transcom:

  • The outsourced customer experience industry has sound non-cyclical fundamentals, growing at 4-5% p.a. driven by the increased importance for our clients of excellent customer service to their long term growth
  • Opportunity to enhance efficiency and productivity to lift profitability and competitiveness
  • Fragmented market with significant consolidation potential through add-on acquisitions


Jonas Dahlberg


Investment Advisory Team

Klas Johansson

Mattias Holmström