Business Services & Wholesale /
Transcom
2019 turnover
EUR 560m
No. of employees
~ 28 000
Acquisition date
March 2015
Fund
Fund IV
Transcom is a global customer service provider, delivering its services across 20 countries, in 33 languages, to 1.5 million customers daily, for a wide range of clients in for example the telecom, banking, retail and technology sectors.
Why we believe in Transcom:
- The outsourced customer experience industry has sound non-cyclical fundamentals, growing at 4-5% p.a. driven by the increased importance for our clients of excellent customer service to their long term growth
- Opportunity to enhance efficiency and productivity to lift profitability and competitiveness
- Fragmented market with significant consolidation potential through add-on acquisitions
Team
Jonas Dahlberg
CEO