Transcom

Brilliance in customer experience

Sectors

Website

www.transcom.com

Transcom provides digitally enhanced customer experience services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, global consumer companies and technology legends rely on Transcom for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 80 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and back-office services. Transcom helps its clients drive their brands forward, customer satisfaction up and operating costs down.

Altor made a minority investment in March 2015, and became majority owners in March 2017.

Why we believe in Transcom

Leading European platform with global presence in an attractive industry, with proven resilience through the cycle and structural growth driven by the increased importance of excellent customer service to clients’ long-term growth
Strong and loyal blue-chip customer base, with exposure to attractive, growing new client segments and a clear path to increased efficiency and productivity through a focus on operational and tech-enabled levers
Fragmented market with significant consolidation potential through add-on acquisition