Transcom

Brilliance in Customer Experience

Transcom provides digitally enhanced customer experience services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, global consumer companies and technology legends rely on Transcom for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 80 contact centers and work-at-home networks across 25 countries, creating brilliant experiences in customer care, sales, content moderation and back-office services. Transcom helps its clients drive their brands forward, customer satisfaction up and operating costs down.

Altor made a minority investment in March 2015, full take-over March 2017.

 

Why we believe in Transcom

  • Attractive industry with proven resilience through the cycle and structural growth driven by the increased importance of excellent customer service to clients’ long-term growth
  • Leading European platform with an emerging English speaking and global presence
  • Strong and loyal blue chip customer base with exposure to attractive, growing new client segments
  • Clear path to increase efficiency and productivity with focus on operational and tech enabled levers
  • Fragmented market with significant consolidation potential through add-on acquisitions

About Transcom

2023 turnover (CY)

EUR 739M

Employees

~30150

Investment date

Mar 2015

Fund

Fund IV

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